Privacy policy
At Cutiscity, we are committed to protecting the privacy, confidentiality, and security of your personal and health-related data. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with UAE Federal Laws, DHA, and MOHAP regulations.
1. Information We Collect
We collect the following types of information when you use our platform:
• Personal Information: Name, age, gender, nationality, contact details, Emirates ID or passport number (when required).
• Health Information: Medical history, symptoms, photographs, reports, treatment details, and other information relevant to your consultation.
• Technical Data: Device information, IP address, browser type, and usage data for platform analytics and troubleshooting.
• Payment Information: Limited payment data (processed securely via payment gateways; we do not store card details).
2. Purpose of Data Collection
Your data is collected for the following purposes:
• To provide medical consultations and follow-up care.
• To create and maintain your medical records in accordance with DHA and MOHAP standards.
• To recommend products, treatments, or referrals based on your condition.
• For internal audits, quality assurance, and regulatory compliance.
• To process payments and wallet balances.
• To send service-related notifications (e.g., appointment reminders, updates).
3. Data Protection and Storage
• Your data is stored securely on encrypted servers within the UAE or approved jurisdictions in compliance with UAE Data Protection Laws.• Access to your data is restricted to authorized healthcare professionals and administrative staff bound by confidentiality obligations.
• Consultation sessions may be recorded (audio, video, text transcripts) for clinical governance and legal compliance but will not be shared externally without your consent unless required by law.
4. Data Sharing
We do not share your personal data with third parties except in the following situations:
• With regulatory authorities like DHA or MOHAP when legally required.
• With affiliated healthcare professionals involved in your care (upon your consent).
• With payment processors for transactions (secured and compliant).
• For internal business operations, strictly within confidentiality agreements.
5. Patient Rights
You have the right to:
• Access and request a copy of your personal and health data.
• Request corrections to inaccurate or incomplete information.
• Withdraw your consent for data processing, understanding that this may affect our ability to provide services.
• Request data deletion where legally permissible.
6. Cookies and Analytics
Cutiscity may use cookies and analytics tools to improve platform performance and user experience. You can manage cookie preferences via your browser settings.
7. Data Retention
We retain your data for the period required by UAE health regulations, which is typically at least 25 years from the last patient interaction, or as mandated by law.
8. Security Measures
We implement advanced security protocols, including:
• End-to-end data encryption.
• Secure access controls and authentication.
• Regular security audits and compliance checks.
9. Updates to This Policy
We may update this Privacy Policy periodically to reflect regulatory changes or service improvements. Users will be notified of significant changes through the platform or email.
10. Contact us
If you have any questions about this Privacy Policy, or if you wish to access, correct, or delete your data, please contact us:
📧 Email: support@cutiscity.com
📱 WhatsApp: +971 55 770 0250